Grievance Redressal

Grievance Redressal Mechanism

  1. Client can approach in person or via email for any query, Gaining Ground has adequate
    procedure for expeditious grievance redressal. The Client has to email the grievance to
    services@ggindia.com for which the Company will address the same within 15 working
    days of receipt.
  2. Any dispute between the Company and his client may be resolved through arbitration or
    through Ombudsman authorized or appointed for the purpose by any regulatory authority,
    as applicable.

Objective

The purpose of this Policy is to set forth the policies and procedures to be followed in
receiving, handling and responding to any grievance in respect of the services offered by
Gaining Grounds. The following are broad objectives for handling the customer grievances:

  • To provide fair and equal treatment to all clients without bias at all times.
  • To ensure that all issues raised by clients are dealt with courtesy and resolved instipulated timelines.
  • To develop an adequate and timely organizational framework to promptly address and resolve
  • customer grievances fairly and equitably.
  • To provide enhanced level of satisfaction to clients.
  • To provide easy accessibility to the client for an immediate grievance redressal.

Raising of Grievance

  1. Client can approach in person or via email for any query, Gaining Ground has adequate procedure for expeditious grievance redressal. The Client has to email the grievance to services@ggindia.com for which the Company will address the same within 15 working days of receipt.
  2. Any dispute between the Company and his client may be resolved through arbitration or through Ombudsman authorized or appointed for the purpose by any regulatory authority, as applicable.